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Status Under Review
Categories Process Variations
Created by Guest
Created on Dec 16, 2020

RELATED IDEAS

Process review notifications

Currently, with Explicit Process Review turned on, we are notified that there is a process that needs to be reviewed. A notification is added to the dashboard prompting action. When the review is attempted an error is generated because the review is outside of 8weeks from due date.

I propose that the notification isn't delivered to the dashboard until the action is able to be completed. Getting a notification 2 weeks beofre being able to complete the task is pointless and wastes time investigating the dashboard notifications.
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  • Elizabeth Keenan
    Reply
    |     Feb 12, 2023

    I agree with this too. We have users also complain about having dashboard notifications building up that they can do nothing about.

  • Kerry Hiki
    Reply
    |     Sep 7, 2022
    Thanks for the feedback. I agree this mechanism could be improved, un-actionable notifications can be frustrating. We don't have any plans in the near term to change this functionality, but we'll monitor interest from other clients for now.
  • Joanna Crighton
    Reply
    |     Sep 7, 2022
    I agree with this. It is causing a lot of frustration for users in my work place. Notifications need to only appear when they can be actioned.