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Status Under Review
Categories Process Variations
Created by Guest
Created on Dec 16, 2020

Process review notifications

Currently, with Explicit Process Review turned on, we are notified that there is a process that needs to be reviewed. A notification is added to the dashboard prompting action. When the review is attempted an error is generated because the review is outside of 8weeks from due date.

I propose that the notification isn't delivered to the dashboard until the action is able to be completed. Getting a notification 2 weeks beofre being able to complete the task is pointless and wastes time investigating the dashboard notifications.



There seems to be a flaw in the current timing of notification when processes are due for review.

The current design means there are instances where users are being sent reminders that a process is comming up for review, but they are not allowed to review the process (as it is more than months in advance). They cannot disable or acknowledge these reminders, they just become un-actionable spam.

At the moment, a process is flagged and a user recieves a notification when a process is within 10% of review period. This metric only makes sense if a process is at the default 12 month period, meaning they get a remind 1.2 months prior to the process review. Since this period is within 2 months of the review period, the user can then actually review the process when they receive the reminder.

Is a process is set up for any period longer than 12 months, for example for a 36 month review cycle (once every 3 years), based on the 10% of review period the user is getting a notification 3.6 months in advance. However, the process can only get review 2 months in advance meaning the user is pretty much getting spammed this reminder every week for almost 2 months. They cannot acknowledge that they have received the remind or put it on “mute”, and they are prevented from actioning the reminder. Imagine how incredibility frustrating that is, and after a while this is going to train the user into just ignoring the notification all together, or setting a rule to delete the notification.

The solution would either be:

1. For orange notification flag be amended to be a flag rule of 2 months prior to the review period or;
2. Amend the rule preventing users from reviewing a process more than 2 months prior to the review period, and have it match the notification flag i.e. users can review a process within 10% of the review period.

  • Attach files
  • Theresa King
    Reply
    |
    Sep 10, 2023

    I have voted for this idea, as well as PMP-I-385 Change the timing of when Review Notification are sent out.

  • Elizabeth Keenan
    Reply
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    Feb 12, 2023

    I agree with this too. We have users also complain about having dashboard notifications building up that they can do nothing about.

  • Kerry Hiki
    Reply
    |
    Sep 7, 2022
    Thanks for the feedback. I agree this mechanism could be improved, un-actionable notifications can be frustrating. We don't have any plans in the near term to change this functionality, but we'll monitor interest from other clients for now.
  • Joanna Crighton
    Reply
    |
    Sep 7, 2022
    I agree with this. It is causing a lot of frustration for users in my work place. Notifications need to only appear when they can be actioned.
5 MERGED

Change the timing of when Review Notification are sent out

Merged
There seems to be a flaw in the current timing of notification when processes are due for review. The current design means there are instances where users are being sent reminders that a process is comming up for review, but they are not allowed t...
Catherine Chan about 1 year ago in Nintex Process Manager (formerly Promapp) / General 1 Under Review