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Categories Management
Created by Guest
Created on Feb 1, 2024

Applying New K2 License

Through quick action of our account manager, we received the correct licenses. However, applying the licenses required that we run through the entire K2 setup wizard on both production servers which took approximately 45 mins which contributed to the overall 2 1/2 hour downtime.

We noted that there is a 'Licenses' menu item in the K2 management console which would have sped up the process of applying the new licenses dramatically. As the licenses had already expired, the management console could not be accessed.

We would therefore like to suggest:

1) Enable the ability to update the license keys via the Management Console 'Licenses' menu item even if licenses are expired.

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