Challenge:
In NAC, alerts can only go out to workflow owners, select users or last person that edited the workflow. However, in the old Nintex Workflow for Office 365, we could set alerts for any user within our organization. The business / process owners like knowing when their workflows fail since they have no control over the tools, we deploy for them. This should be at the discretion of the organization in which is setting the alerts.
Why is there even a restriction on alerts?
Note: We had this feature before and now we don't, and I have customers moving to NAC that are a bit disgruntled about the change.
Proposed Solution/Enhancement:
Have a checkbox for "business owners" as well on the tenant level for our team to enable, under instance alerts settings.
Then add a checkbox on the workflow permissions next to business owners' box that says "enable alerts for this workflow" or something similar.
Then have the system check when an alert goes out for that workflow if it needs to "cc" the business owners in - vs the TO line of these alerts.
I would think this is not a complex enhancement.