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Hello! Out of the box Process Manager supports the following document types:
.jpg,.jpeg,.gif,.bmp,.png,.txt,.xls,.doc,.vsd,.ppt,.pps,.pdf,.htm,.docx,.dotx,.pptx,.xlsx,.mht,.dot,.oft,.xlsm,.xlt,.wmv,.avi,.obr,.zip,.rpt,.xltm,.mp4,.mts,.flv,.dwg,.xtlm,.mov,.xps,.tr5,.msg,.mp3,.csv
This might have been changed by your Promaster with Nintex Support. I would suggest reaching out to them to understand why you're not able to add PDFs or Word documents.