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Categories Other
Created by Niklas Grethler
Created on Mar 17, 2025

Exclusive task assignment for escalation and delegation scenarios

Observed Issues and Expected Behavior

  1. Escalation of a Task

    • Observed Behavior: After a task is escalated, the original user still retains the task assignment.

    • Expected Behavior: The task should be reassigned exclusively to the escalated user, removing the original assignee.

  2. Delegation of an Escalated Task

    • Observed Behavior: When the escalated user delegates the task back to the original assignee, the task remains assigned to the escalated user.

    • Expected Behavior: The task should no longer be assigned to the escalated user, ensuring a clear and correct reassignment.

Proposed Enhancement

We propose an improvement in the task assignment logic to align with the expected behavior outlined above. Specifically, when a task is escalated, it should be fully transferred to the new assignee, and any further delegation should properly update the task ownership.

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