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Status Planned
Categories Other
Created by Guest
Created on Aug 30, 2022

Add option so workflow component tokens will not expire

Currently it's very hard to keep component workflow tokens expiration dates on track. Expired tokens will certainly cause downtime with Nintex integration.

Since there's no current API for:
- 1) retrieving when the workflow tokens will expire
- 2) regenerate the token for a specific workflow

It's impossible to automatize the process of refreshing the tokens.

Given that, a simpler solution would be a configuration where we can define that a token should *never expire*
    Sep 7, 2022
    Thank you for submitting this idea Bruno.  Opening this idea for others to vote on.
  • Attach files
  • Ankur Agarawal
    Apr 4, 2023

    All our running O365 workflows got stuck which were dependent of component workflows due to new token set by NWC, its important also to set not to expire token or some other work arounds to avoid worklfow failures.

  • Vili Bogdan
    Mar 2, 2023

    Alerts going out to the admin on upcoming token expiration would definitely be helpful, similar to how you have alerts for upcoming SSO certificate expiration.

    1 reply
  • JeffO
    Jan 19, 2023

    I just had a whole batch of workflow instances fail again because of another expired access token. In looking at the age of the connection it was using it was only about 7 months old. Much less than one year. So clearly it's pointless to make a workflow "reminder" as you suggest to send me a reminder to renew the token. Should I just pick some random date to use as the reminder window? This is really getting ridiculous guys!!!

  • Admin
    Leigh Burke
    Jan 10, 2023

    Hi Jeff,

    Thanks for the feedback. As mentioned above we did recently add the ability to refresh the token life and are looking to add some alerting around the expiry. I will update here when we have a date for this. In the interim a potentially option would be syncing up your token expiry using this refresh option and create a scheduled workflow to send out a reminder email of expiry.

  • JeffO
    Jan 9, 2023

    Because your platform currently offers NO notifications of expiring tokens, nor does it provide a way to automatically renew them or generate tokens that don't expire, we have had to set expectations with our customers that their Nintex workflows could go down at any time because of expired tokens. In other words we've had to let them know we can't guarantee any uptime and things might just stop working as intended unexpectedly and cause negative repercussions to their business processes. In fact we recently had an issue with an expired token that caused about 30 workflow instances to fail, causing a major disruption to a business unit.

    Unsurprisingly, the team is not very happy with Nintex at the moment.

  • Admin
    Leigh Burke
    Nov 24, 2022

    Hi Bruno,

    We have added the ability to refresh the life of a component token in the latest release. We are also looking at adding notifications to further enhance the management experience. Please let us know if you have any feedback on the changes.