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Status Open for voting
Categories Improvement add-on
Created by Guest
Created on Aug 2, 2023

Format of the API integration is not user friendly

While the API integration has all the data I require, the layout/format of the information is not user friendly at this stage. For instance, the incidentfield.fieldlabel has most of the relevant column titles I need but in rows. I needed all the data separate by issue title/Reference ID but currently all the data is in 2 columns.


For example, current API integration format:

Incident ID incidentfield.fieldlabel incidentfield.fieldvalue

1 column a data

1 column b data

1 column c data

1 column d data

2 column a data

2 column b data

2 column d data

3 column a data

3 column c data


I would prefer the format to have 1 row of data per incident ID number:

Incident ID column a column b column c column d

1 data data data data

2 data data blank data

3 data blank data blank


Hope this makes sense.


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