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Status Completed
Created by Guest
Created on Aug 28, 2019

Declined process - remove feedback response requirement

When a process is declined, the submitter is notified in the Feedback/Improvement Suggestions view (in addition to email), which works well. However, to clear the notification, the submitter needs to respond to the declined notification and mark as resolved. This is unnecessary in most cases and overstates the number of feedback actually requiring action.
Please consider a way to be notified of a declined process without the submitter needing to respond to the declined notification.
    Sep 7, 2022
    This was addressed when we updated the Feedback functionality last year. Users can click `Seen it` to remove the notification.
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  • Kerry Hiki
    Sep 7, 2022
    Good idea. This isn't a priority right now but we'll monitor interest from other clients. Thanks for the feedback!