Improvements Add On - Incidents allocated based on priority in addition to location

It would be useful if you could not only set who is the approver/closer by location but also if you could do this by the priority rating of the incident. For example high priority could be escalated to the Director of a location instead of the site manager. This would allow the Directors to be informed of high priority incidents but not be bogged down by the low/medium priority incidents.

ADMIN RESPONSE

Sep 7, 2022

Thank you very much for posting your feedback. At this time, we will not be adding this request to the near-term backlog, as we are focused on improving our search and process variation capabilities and delivering sequential approvals. However, we reevaluate requests every quarter and will reach out if priorities change. Please keep the feedback coming as it is critical for our longer-term planning.

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Kerry Hiki

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| Sep 7, 2022

Good suggestion. We'll open this up for voting and see if other clients would find this feature useful.

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Improvements Add On - Incidents allocated based on priority in addition to location