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Status Not Planned
Created by Guest
Created on Nov 28, 2019

Improvements Add On - Incidents allocated based on priority in addition to location

It would be useful if you could not only set who is the approver/closer by location but also if you could do this by the priority rating of the incident. For example high priority could be escalated to the Director of a location instead of the site manager. This would allow the Directors to be informed of high priority incidents but not be bogged down by the low/medium priority incidents.
    Feb 23, 2024

    Thank you very much for posting your feedback. At this time, we will not be adding this request to the near-term backlog. However, we re-evaluate requests every quarter and will reach out if priorities change. Please keep the feedback coming as it is critical for our longer-term planning.

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  • Kerry Hiki
    Sep 7, 2022
    Good suggestion. We'll open this up for voting and see if other clients would find this feature useful.