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Status Open for voting
Categories Reporting
Created by Guest
Created on Jun 30, 2021

Option to include active/wait time of all parallel activities in total

When adding active or wait times to a set of parallel activities, only the largest time allocation is included in the process total. For example, if active time for 1.1 = 5 minutes, 1.2 = 25 minutes and 1.3 = 10 minutes, only the time on 1.2 is included in the process total. This seems somewhat counter-intuitive for analytics. It captures the overall process run time, but doesn't reflect the total staff time spent on the process.
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  • Kerry Hiki
    Sep 7, 2022
    Thanks for the feedback. The current approach was taken to reflect the total time from start to finish for the whole process, assuming that parallel activities are being done at the same time.
    We don't have plans to change this at this time but we'll monitor interest from other clients.