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Status Open for voting
Created by Guest
Created on Feb 23, 2022

Process Owner and Expert

Currently you can only have 1 expert and owner. You should be able to have at least 2 experts, as some processes are cross functional so it's useful to know who to ask.
Additionally you should be able to have a 'department' or group as the owner and within that you can have multiple people able to sign off. You don't require all to sign off just one of them.
  • Attach files
  • Noala Degasperis
    Sep 7, 2022
    This is impractical for a large organisation such as mine, in which staff movement is frequent; the manual overhead this would create to maintain the right staff in the right group is excessive.
    (As is any of the manual maintenance of users, roles and responsibilities which should all be able to be done by connecting to the HR system, but it doesn't work like that).
  • Kerry Hiki
    Sep 7, 2022
    Thanks for the suggestion. A single owner and expert is a core part of Promapp functionality regarding accountability. When multiple people are assigned ownership the 'burden' of accountability and responsibility is reduced.
    We do not have plans to change this functionality right now, but we'll monitor interest from other clients.
  • Sally Roach
    Sep 7, 2022
    Perhaps these 2 points could be optional configurations? This is Important, verging on Critical for one part of our business we are working with at the moment.