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Unfortunately at the beginning of our process mapping journey, we used the actual software name for our record keeping system rather than the acronym EDMS - so in our processes we have Content Manager 9 and CM9 throughout (this wouldn't be a problem if we were continuing with this version of the software or in fact even this software, which we are not) - it would be greatly beneficial if we had the option to do a bulk word change. At process review time, I will get staff to change this for now - until my idea comes to fruition.