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Categories Workflow Designer
Created by Kopantsho Mathafa
Created on Oct 1, 2024

Add ability to CC users in tasks and task reminders

We cannot CC users in tasks actions and subsequent reminders. We need the ability to CC users in tasks and task reminders. Tasks and task reminders should allow you to configure the assignee and CC'd users, in cases where the CC'd users are different for task reminders than for the original task. These users should able able to see the task details, but not be able to action the task. Customers CC additional users, such as a manager or an IT group in tasks and task reminders. I have come across this on several customer engagements in FY24 and Q1 FY25, which highlights the need for this functionality in the product.

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