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Created by Tyler Carter
Created on Oct 21, 2022

Send AssureSign Delivery Errors to All Signers

When creating a custom webhook, we can add email addresses to receive delivery failures.

It would be nice to have the ability to send delivery failures to the signers of an envelope. We can't manually attach their emails to the webhooks in the Notification Administration page, because we don't know the addresses of the signers ahead of time.

With our setup, we have multiple signers for the envelope. If one signer has an email delivery failure, then the other signers are left wondering why they didn't receive their final downloadable document, or why they were never asked to sign at all. As of right now, we have to individually reach out to all the signers of the envelope when one person has a delivery failure.

I understand that it would be impossible to send a delivery error email to the signer that caused the problem in the first place, but it would be nice if we could notify the other signers that there was a problem.

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